Question 1

To strengthen its manufacturing base,the U.S.will need to continue to innovate.

Accepted Answer

A) True 
 B)False

Question 2

Modular facilities layouts consist of:

Accepted Answer

A)  teams of workers who work together on a complex assembly.
B)  lines of workers who do a small series of tasks and then pass along the product through the line to the next worker.
C)  virtual companies and their supplier relationships.
D)  workers who have a model in front of them that they try to replicate several times.E) A) and B)
F) A) and C)

Question 3

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

Accepted Answer

A)  is all about providing the service at the lowest cost.
B)  should focus on providing customers with a good experience.
C)  has less flexibility than operations management in the manufacturing sector,because services are not technology driven.
D)  has done a good job of increasing output,but a poor job of improving quality.E) B) and D)
F) All of the above

Question 4

Justin Tyme is a manager at Elastic Plastic,Inc.His duties include production scheduling and keeping tabs on the company's inventory.These activities suggest that Justin is involved in promotions management.

Accepted Answer

A) True 
 B)False

Question 5

Computers and robots are only useful in continuous production processes where the same type of product is produced many times.

Accepted Answer

A) True 
 B)False

Question 6

As businesses strive for market expansion,companies add to their sales force,but opt to eliminate sales offices across the nation and internationally.How are these firms able to remotely operate a sales force that contributes toward increasing the bottom line?

Accepted Answer

A)  A sensible strategy is to transport sales professionals to the world headquarters on a bi-weekly basis
B)  The business strategically moves manufacturing facilities to low cost areas and allocates more funds toward the sales professionals to meet face to face with management
C)  The operation is maintained with an advanced MRP system
D)  The operation is managed with teleconferencing information technology,and telecommutingE) None of the above
F) B) and D)

Question 7

An important strategy in operations management is using technology to anticipate customer needs.In the hotel industry,this is known as guest-recognition services.

Accepted Answer

A) True 
 B)False

Question 8

The purpose of determining the critical path on a PERT network is to:

Accepted Answer

A)  identify the sequence of tasks that takes the longest to complete.
B)  estimate a payment schedule so that a budget can be established.
C)  find the sequence of events that is the most expensive to complete.
D)  establish a delivery schedule for a just-in-time inventory control program.E) A) and B)
F) B) and C)

Question 9

The PERT network provides a project manager with a plan that puts all the activities of a project in the correct order that they must be accomplished;shows which activities can be accomplished simultaneously,and,also gives the manager a good estimate of how long each activity will take to complete.

Accepted Answer

A) True 
 B)False

Question 10

Sophisticated software that enables computer-aided design machines to communicate with computer-aided manufacturing machines is called:

Accepted Answer

A)  a flexible system.
B)  a computer-based feedback control system.
C)  computer-integrated manufacturing.
D)  heuristic manufacturing integration.E) None of the above
F) A) and B)

Question 11

The main idea in the Making Ethical Decisions box,"Stay or Leave?" indicates:

Accepted Answer

A)  a need for firms to place a higher level of importance on time to market when choosing facilities locations.
B)  that the goal of finding the lowest cost location should never be overshadowed by other concerns if the firm is to remain loyal to its stockholders.
C)  that many locations do not meet ISO 14000 standards.
D)  a need for firms to consider the economic impact of its existence and/or departure from a particular location.E) C) and D)
F) None of the above

Question 12

Justin is a project manager for a large defense systems company.Each contract for sophisticated weaponry requires the cooperation of several firms.Each time Justin begins a new project,he reviews what it takes to successfully complete a project.Which of the following would not constitute one of his goals?

Accepted Answer

A)  He wants to meet the demands of the customer's contract with respect to the kind of product the customer wants and how soon they need it
B)  He wants the product to achieve the quality level expected by the customer
C)  He wants his company to be the lead company and maintain a leadership position in all aspects of the project to project a strong image to the customer
D)  He wants to work within the costs budgeted for this projectE) B) and D)
F) B) and C)

Question 13

In order to schedule deliveries,Minimotors's suppliers need detailed information about when parts are needed.Minimotors will purchase a sophisticated computer application that will link its operation to sales forecasts to make sure needed parts and supplies are available at the right time to meet customer demands.This planning system is known as:

Accepted Answer

A)  Materials requirement planning MRP) .
B)  Program evaluation and review technique PERT) .
C)  Minimum daily requirements scheduling MDRS) .
D)  Sales-based requirements forecasting SBRF) .E) A) and B)
F) A) and C)

Question 14

Dewey Dare is a production and operations manager with a clothing manufacturer.He has been looking into a system that will enable his company to take measurements from a customer and program machines to design and produce custom-cut clothes at little additional cost.This type of system is an example of the benefits of:

Accepted Answer

A)  mass production.
B)  just-in-time production systems.
C)  the PERT method.
D)  CAD/CAM.E) A) and C)
F) B) and D)

Question 15

Under the Six Sigma quality standard the idea is to detect potential problems,in order to prevent their occurrence.

Accepted Answer

A) True 
 B)False

Question 16

Enterprise resource planning ERP) goes beyond the capabilities of MRP because it:

Accepted Answer

A)  gives much more precise cost estimates.
B)  finds the critical path and computes its length.
C)  monitors the computerized functions of all the divisions and subsidiaries of the firm in a single software program.
D)  handles research data about more than one product at the same time.E) All of the above
F) A) and B)

Question 17

Seat-belts Unlimited,Inc.is located about 8 miles from two major auto assembly plants.The firm delivers seat-belts about every two hours to each of the plants.The assembly plants only accept the number of seat-belts that they will assemble into cars,during the next two hours after delivery.The auto plants embrace lean manufacturing.

Accepted Answer

A) True 
 B)False

Question 18

Today manufacturers are relying more heavily on:

Accepted Answer

A)  one or two suppliers because firms share so much information.
B)  the bidding process to obtain the lowest price.
C)  many suppliers to keep its leverage.
D)  developing an MRP system for purchasing.E) B) and C)
F) C) and D)

Question 19

Companies such as IBM prefer to stay the course and continue to compete by selling products instead of services.

Accepted Answer

A) True 
 B)False

Question 20

Maintaining ___________ involves producing what the customer wants while reducing errors before and after delivery to the customer.

Accepted Answer

A)  manufacturing control
B)  allocative efficiency
C)  CAD/CAM
D)  qualityE) A) and B)
F) All of the above

Exam 9: Production and Operations Management

Maintaining ___________ involves producing what the customer wants while reducing errors before and after delivery to the customer.

Correct Answer
verified

The purpose of determining the critical path on a PERT network is to:

Correct Answer
verified

An important strategy in operations management is using technology to anticipate customer needs.In the hotel industry,this is known as guest-recognition services.

Correct Answer
verified

Sophisticated software that enables computer-aided design machines to communicate with computer-aided manufacturing machines is called:

Correct Answer
verified

Justin Tyme is a manager at Elastic Plastic,Inc.His duties include production scheduling and keeping tabs on the company's inventory.These activities suggest that Justin is involved in promotions management.

Correct Answer
verified

Under the Six Sigma quality standard the idea is to detect potential problems,in order to prevent their occurrence.

Correct Answer
verified

The PERT network provides a project manager with a plan that puts all the activities of a project in the correct order that they must be accomplished;shows which activities can be accomplished simultaneously,and,also gives the manager a good estimate of how long each activity will take to complete.

Correct Answer
verified

Correct Answer
verified

Today manufacturers are relying more heavily on:

Correct Answer
verified

Correct Answer
verified

Computers and robots are only useful in continuous production processes where the same type of product is produced many times.

Correct Answer
verified

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

Correct Answer
verified

As businesses strive for market expansion,companies add to their sales force,but opt to eliminate sales offices across the nation and internationally.How are these firms able to remotely operate a sales force that contributes toward increasing the bottom line?

Correct Answer
verified

Correct Answer
verified

Enterprise resource planning ERP) goes beyond the capabilities of MRP because it:

Correct Answer
verified

Companies such as IBM prefer to stay the course and continue to compete by selling products instead of services.

Correct Answer
verified

Correct Answer
verified

Modular facilities layouts consist of:

Correct Answer
verified

To strengthen its manufacturing base,the U.S.will need to continue to innovate.

Correct Answer
verified

The main idea in the Making Ethical Decisions box,"Stay or Leave?" indicates:

Correct Answer
verified

Exam 9: Production and Operations Management

Maintaining ___________ involves producing what the customer wants while reducing errors before and after delivery to the customer.

Correct AnswerverifiedShow Answer

The purpose of determining the critical path on a PERT network is to:

Correct AnswerverifiedShow Answer

An important strategy in operations management is using technology to anticipate customer needs.In the hotel industry,this is known as guest-recognition services.

Correct AnswerverifiedShow Answer

Sophisticated software that enables computer-aided design machines to communicate with computer-aided manufacturing machines is called:

Correct AnswerverifiedShow Answer

Justin Tyme is a manager at Elastic Plastic,Inc.His duties include production scheduling and keeping tabs on the company's inventory.These activities suggest that Justin is involved in promotions management.

Correct AnswerverifiedShow Answer

Under the Six Sigma quality standard the idea is to detect potential problems,in order to prevent their occurrence.

Correct AnswerverifiedShow Answer

The PERT network provides a project manager with a plan that puts all the activities of a project in the correct order that they must be accomplished;shows which activities can be accomplished simultaneously,and,also gives the manager a good estimate of how long each activity will take to complete.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Today manufacturers are relying more heavily on:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Computers and robots are only useful in continuous production processes where the same type of product is produced many times.

Correct AnswerverifiedShow Answer

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

Correct AnswerverifiedShow Answer

As businesses strive for market expansion,companies add to their sales force,but opt to eliminate sales offices across the nation and internationally.How are these firms able to remotely operate a sales force that contributes toward increasing the bottom line?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Enterprise resource planning ERP) goes beyond the capabilities of MRP because it:

Correct AnswerverifiedShow Answer

Companies such as IBM prefer to stay the course and continue to compete by selling products instead of services.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Modular facilities layouts consist of:

Correct AnswerverifiedShow Answer

To strengthen its manufacturing base,the U.S.will need to continue to innovate.

Correct AnswerverifiedShow Answer

The main idea in the Making Ethical Decisions box,"Stay or Leave?" indicates:

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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