A) IM
B) Memos
C) Chat rooms
D) Email
E) Telephone
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verified
True/False
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verified
Essay
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verified
View Answer
True/False
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verified
True/False
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verified
Multiple Choice
A) Regardless of the anticipated reader reaction, use the indirect approach.
B) If the reader is likely to oppose your ideas, supply additional evidence and supporting facts.
C) If the reader is likely to have a positive reaction, use little jargon and strong persuasion.
D) If you expect the reader to react negatively to you, prove that your colleagues strongly agree with you.
E) If you anticipate a neutral reaction, open your message with your strongest point.
Correct Answer
verified
True/False
Correct Answer
verified
Multiple Choice
A) The cooperation of the primary audience is needed to achieve the objectives of your message.
B) The secondary audience approves or rejects the request presented in your message.
C) The primary audience is often the highest-ranking person who receives your message.
D) Not all of your messages will have both primary and secondary audiences.
E) You can try to satisfy the needs of the secondary audience after you satisfy the needs of the primary audience.
Correct Answer
verified
True/False
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verified
True/False
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verified
Multiple Choice
A) identifying the general and specific purposes of your message.
B) organizing the message.
C) analyzing the audience.
D) revising for correctness.
E) deciding on the content.
Correct Answer
verified
Essay
Correct Answer
verified
View Answer
True/False
Correct Answer
verified
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