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____ is/are the default communication choice in many organizations.


A) IM
B) Memos
C) Chat rooms
D) Email
E) Telephone

F) B) and D)
G) A) and D)

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When you brainstorm ideas before composing a message, you should strive for quality, not quantity.

A) True
B) False

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Why is it an important step to identify a document's general and specific purposes before you actually start to write?

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It will be difficult to determine whethe...

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Writer's block is the inability to draft a message and begin the writing process.

A) True
B) False

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The writing process consists of analyzing the audience, planning, drafting, revising, formatting, and proofreading.

A) True
B) False

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Which advice about analyzing the audience reaction is correct?


A) Regardless of the anticipated reader reaction, use the indirect approach.
B) If the reader is likely to oppose your ideas, supply additional evidence and supporting facts.
C) If the reader is likely to have a positive reaction, use little jargon and strong persuasion.
D) If you expect the reader to react negatively to you, prove that your colleagues strongly agree with you.
E) If you anticipate a neutral reaction, open your message with your strongest point.

F) B) and E)
G) A) and D)

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When preparing a rough draft, you should write down your ideas as quickly as possible, without worrying about format or style.

A) True
B) False

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Which of the following statements about primary and secondary audiences is not correct?


A) The cooperation of the primary audience is needed to achieve the objectives of your message.
B) The secondary audience approves or rejects the request presented in your message.
C) The primary audience is often the highest-ranking person who receives your message.
D) Not all of your messages will have both primary and secondary audiences.
E) You can try to satisfy the needs of the secondary audience after you satisfy the needs of the primary audience.

F) A) and E)
G) A) and C)

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Proofreading for content includes ensuring that the document makes sense.

A) True
B) False

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Revising for content includes determining whether your sentences have the proper rhythm and flow.

A) True
B) False

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Planning includes all of the following except


A) identifying the general and specific purposes of your message.
B) organizing the message.
C) analyzing the audience.
D) revising for correctness.
E) deciding on the content.

F) D) and E)
G) A) and B)

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What are the five questions you should ask yourself when performing an audience analysis?

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a.Who is the primary audience?...

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When you face writer's block, you should minimize distractions by closing web browsers and leaving your smartphone in another room.

A) True
B) False

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