Question 1

An email address contains an exclamation point to separate the user name from the domain name. _________________________

Accepted Answer

A) True 
 B)False

Question 2

Outlook provides two options for customizing your experience when working with email messages, calendars, and other items.

Accepted Answer

A) True 
 B)False

Question 3

To keep track of your friends, business partners, family, and others with whom you communicate, you can use Outlook to create contact ____ and contact groups.

Accepted Answer

A)   files
B)   documents
C)   records
D)   listsE) A) and B)
F) A) and C)

Question 4

CASE: The number of emails that you are receiving in a given day has begun to get out of control since you accepted new responsibilities in your job. You have started to explore Outlook's features in order to figure out how to use them to ease your email burden.

Accepted Answer

A)   Dictates
B)   Signatures
C)   Rules
D)   StipulationsE) A) and B)
F) A) and C)

Question 5

The ____ is where you type an email message.

Accepted Answer

A)   message header
B)   greeting line
C)   message area
D)   subject lineE) C) and D)
F) B) and D)

Question 6

The ____ states the reason for an email message.

Accepted Answer

A)   signature line
B)   greeting line
C)   subject line
D)   closing lineE) C) and D)
F) A) and D)

Question 7

You can add the RSS feed to your Outlook account using the Account Settings dialog box.

Accepted Answer

A) True 
 B)False

Question 8

The Reading Pane displays the content of a message without requiring you to open the message. _________________________

Accepted Answer

A) True 
 B)False

Question 9

CASE: Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help.

Accepted Answer

A)   Left-click the name, and click AutoCorrect on the shortcut menu.
B)   Right-click the name, and click AutoCorrect on the shortcut menu.
C)   Left-click the name, and click Ignore on the shortcut menu.
D)   Right-click the name, and click Ignore All on the shortcut menu.E) All of the above
F) C) and D)

Question 10

Rules that you create run for ____ received after you create the rule.

Accepted Answer

A)   all incoming email messages
B)   flagged incoming email messages
C)   email messages marked high importance
D)   email messages in htmlE) All of the above
F) B) and C) A

Question 11

You set the appointment status for a calendar item using the ____ button.

Accepted Answer

A)   Show As
B)   Set Status
C)   Item Status
D)   DisplayE) All of the above
F) A) and D)

Question 12

People view is the default view.

Accepted Answer

A) True 
 B)False

Question 13

The ____ lets you create quick tasks that normally are due the day you add them.

Accepted Answer

A)   Daily Pane
B)   To-Do List Pane
C)   Navigation Pane
D)   Quick Tasks PaneE) B) and C)
F) A) and B)

Question 14

A ____ is an item that you create in Outlook to track until its completion.

Accepted Answer

A)   schedule
B)   project
C)   list
D)   taskE) A) and B)
F) A) and C)

Question 15

The ____ folder is the default location for all saved messages.

Accepted Answer

A)   Drafts
B)   Documents
C)   Messages
D)   DownloadsE) A) and C)
F) A) and B)

Question 16

A .pst file contains a backup of your calendar, email, and contacts.

Accepted Answer

A) True 
 B)False

Question 17

CASE: Your colleague Simone has been using Business Card view because she was not aware that she could change the default view, but now she turns to you for help.

Accepted Answer

A)   Micro view
B)   List view
C)   Card view
D)   Phone viewE) All of the above
F) A) and B)

Question 18

When you assign a nonrecurring task, you cannot retain a copy, but can request a status report when the task is completed.

Accepted Answer

A) True 
 B)False

Question 19

You cannot apply a new rule to email messages that you have already received.

Accepted Answer

A) True 
 B)False  False

Question 20

Tasks cannot be synced across multiple devices, such as a smartphone or laptop.

Accepted Answer

A) True 
 B)False  False

Exam 6: Outlook-2019

An email address contains an exclamation point to separate the user name from the domain name. _________________________

Correct AnswerverifiedShow Answer

Outlook provides two options for customizing your experience when working with email messages, calendars, and other items.

Correct AnswerverifiedShow Answer

To keep track of your friends, business partners, family, and others with whom you communicate, you can use Outlook to create contact ____ and contact groups.

Correct AnswerverifiedShow Answer

CASE: The number of emails that you are receiving in a given day has begun to get out of control since you accepted new responsibilities in your job. You have started to explore Outlook's features in order to figure out how to use them to ease your email burden.

Correct AnswerverifiedShow Answer

The ____ is where you type an email message.

Correct AnswerverifiedShow Answer

The ____ states the reason for an email message.

Correct AnswerverifiedShow Answer

You can add the RSS feed to your Outlook account using the Account Settings dialog box.

Correct AnswerverifiedShow Answer

The Reading Pane displays the content of a message without requiring you to open the message. _________________________

Correct AnswerverifiedShow Answer

CASE: Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help.

Correct AnswerverifiedShow Answer

Rules that you create run for ____ received after you create the rule.

Correct AnswerverifiedA

You set the appointment status for a calendar item using the ____ button.

Correct AnswerverifiedShow Answer

People view is the default view.

Correct AnswerverifiedShow Answer

The ____ lets you create quick tasks that normally are due the day you add them.

Correct AnswerverifiedShow Answer

A ____ is an item that you create in Outlook to track until its completion.

Correct AnswerverifiedShow Answer

The ____ folder is the default location for all saved messages.

Correct AnswerverifiedShow Answer

A .pst file contains a backup of your calendar, email, and contacts.

Correct AnswerverifiedShow Answer

CASE: Your colleague Simone has been using Business Card view because she was not aware that she could change the default view, but now she turns to you for help.

Correct AnswerverifiedShow Answer

When you assign a nonrecurring task, you cannot retain a copy, but can request a status report when the task is completed.

Correct AnswerverifiedShow Answer

You cannot apply a new rule to email messages that you have already received.

Correct AnswerverifiedFalse

Tasks cannot be synced across multiple devices, such as a smartphone or laptop.

Correct AnswerverifiedFalse

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