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If a meeting served a social rather than a task function,which type of meeting would it be?


A) information-sharing
B) problem-solving
C) decision-making
D) ritual activity

E) B) and C)
F) A) and D)

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All the following methods can help improve performance during the storming phase EXCEPT:


A) Ask members to explain why others' ideas are useful.
B) Support the expression of different viewpoints.
C) Seek to gain as much personal influence as you can.
D) Openly discuss the group's process for solving problems.

E) None of the above
F) A) and B)

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A key advantage of majority-vote decisions is that they ensure support from everyone in the group.

A) True
B) False

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Which of the following is NOT one of the activities suggested for the opening moments of a meeting?


A) Outline the ways members can contribute during the meeting.
B) Explain the goals of the meeting.
C) Use relay questions to encourage all members to participate in the opening.
D) Identify how much time is structured for the meeting.

E) A) and D)
F) A) and C)

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What is the purpose of brainstorming? Identify three cardinal rules and three tips for healthy brainstorming.Explain why each is important.

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The purpose of brainstorming is to gener...

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A meeting is advisable when


A) each person on the team has a separate assignment and doesn't need to consult with others to complete it.
B) each members fills a different role, such as information-giver, diagnoser, reality tester, and empathic listener.
C) an agenda has not been distributed ahead of time.
D) the CEO has already decided what will be done, and wants a blanket approval.

E) B) and C)
F) B) and D)

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If a member asks a question,the leader can avoid commanding undue influence by relaying the question to the group.

A) True
B) False

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Action items should include all the following EXCEPT


A) a specific task to be accomplished
B) indicate the person responsible for accomplishing the task
C) specify the deadline
D) outline pros and cons concerning whether this task is worthwhile or not

E) B) and D)
F) None of the above

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You are on a team of students using the reflective-thinking sequence to select the communication text for next year's students.Currently,your team is completing the third step (identifying the criteria to use when you compare possible textbooks) .Which of the following statements is NOT an example of a criterion?


A) I like this book best.
B) The information in the book we choose should be accurate.
C) The text we choose should be written so it's interesting to read.
D) The content of the text we choose should be up to date.

E) None of the above
F) B) and C)

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Which is NOT a cardinal rule for brainstorming?


A) Don't follow a set speaking order.
B) Strive for quantity.
C) Avoid evaluating ideas.
D) Let the boss speak first.

E) All of the above
F) None of the above

Correct Answer

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During a meeting,if the discussion rambles on after a decision has been made,


A) let the discussion occur, because it is beneficial.
B) ask the talkative member to be quiet.
C) summarize what has taken place in the meeting, then redirect the discussion.
D) change the subject.

E) A) and B)
F) A) and C)

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Nominal group technique provides a method for discussing the pros and cons of proposals anonymously.

A) True
B) False

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Members of a meeting may participate in an unbalanced way for all of the following reasons EXCEPT


A) the facilitator addresses various members with questions.
B) different personalities.
C) a loosely structured meeting.
D) cultural differences.

E) C) and D)
F) B) and C)

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You can enhance the value of members' comments by


A) acknowledging the merits of their idea.
B) explaining any concerns you might have.
C) asking others for suggestions that build on the idea.
D) integrating all three of these into a three-part response.

E) A) and C)
F) A) and D)

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A small team of salesmen were having a problem with their current product.They decided to have a meeting to develop potential solutions and to eliminate the existing flaws.As a result of their meeting,the company implemented the suggestions they offered,which led to a significant increase in their sales.According to the text,which of the following types of meetings did this group of salesmen engage in?


A) information-sharing
B) problem-solving/decision-making
C) ritual activity
D) elimination protocol

E) All of the above
F) C) and D)

Correct Answer

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In Fisher's stages of group problem solving,the phase during which members end disagreement and solve the problem is called the _________ phase.


A) orientation
B) conflict
C) emergence
D) reinforcement

E) A) and B)
F) All of the above

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The recommended method for responding to an apparently stupid idea is to


A) asking others to enhance its value by building on it.
B) explain why the idea won't work.
C) say, "That's a good idea."
D) take an immediate vote on the idea.

E) A) and D)
F) B) and D)

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