Question 1

One way performance management systems can support organizational goals is by:

Accepted Answer

A)   defining and measuring performance in broad behavioral terms.
B)   linking performance measures to meeting internal and external customers' needs.
C)   ignoring situational constraints.
D)   outsourcing those goals to professional behavior management firms.
E)   choosing business goals based on employees' skills and abilities.F) None of the above
G) A) and B)

Question 2

Which of the following statements is true of an organizational structure in a high-performance work system?

Accepted Answer

A)   It promotes high employee turnover.
B)   It promotes cooperation and learning.
C)   It discourages competition.
D)   It helps the organization select the right people with the required qualifications.
E)   It encourages people to strive for objectives that support the organization's overall goals.F) A) and D)
G) A) and E)

Question 3

A business indicator of the overall effectiveness of HR activities includes:

Accepted Answer

A)   ratio of personnel staff to employee population.
B)   accuracy and clarity of information provided to managers and employees.
C)   competence and expertise of staff.
D)   working relationship between organizations and HRM department.
E)   assistance in identifying management potential.F) None of the above
G) A) and B)

Question 4

Which of the following is a condition that contributes to high performance?

Accepted Answer

A)   Teams perform work only if employees are interested in a project.
B)   Work design gives employees the opportunity to utilize a variety of skills.
C)   Ongoing training is not emphasized, but it is implemented when necessary.
D)   Managers understand how their jobs contribute to a finished product or service.
E)   Employees' rewards and compensation relate to their own performance.F) None of the above
G) C) and D)

Question 5

Which of the following selection methods is used by organizations to identify employees who innovate,share ideas,and take initiative?

Accepted Answer

A)   Technical proficiency
B)   Psychological testing
C)   Structured interview
D)   Aptitude
E)   Physical abilityF) B) and C)
G) B) and E)

Question 6

Which of the following would most likely aid in the formation of a high-performance work system?

Accepted Answer

A)   Employees' rewards and compensation that relate to the company's financial performance
B)   Work design that allows employees to use a single skill
C)   Technology that is used to discourage flexibility
D)   Employees that receive little formal performance feedback
E)   Training that is discouraged because of increasing costsF) A) and D)
G) C) and D)

Question 7

The HR department of a firm identifies the per capita requirement costs in its annual audit.It also calculates the average number of days taken to fill open positions at the firm.The data gathered were used as business indicators in the audit.The business indicators are most likely to measure the performance of the _____ activity of the firm.

Accepted Answer

A)   training
B)   employee appraisal
C)   employee development
D)   compensation
E)   staffingF) A) and D)
G) C) and E)

Question 8

Which of the following refers to a display of a series of HR measures,showing human resource goals and objectives and the progress toward meeting them?

Accepted Answer

A)   A performance review template
B)   A job preview
C)   An expert system
D)   An HR dashboard
E)   A relational databaseF) A) and B)
G) All of the above

Question 9

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

Accepted Answer

A)   Competitiveness in local labor market
B)   Ratio of average salary offers to average salary in community
C)   Per capita (average)  merit increases
D)   Percentage of overtime hours to straight time
E)   Ratio of recommendations for reclassification to number of employeesF) All of the above
G) A) and E)

Question 10

In the context of e-HRM,online appraisal or talent management systems provide data that can help managers spot high performers to reward or types of skills where additional training is a priority.

Accepted Answer

A) True 
 B)False

Question 11

WingDing Inc.is a popular retailer with outlets in more than 30 cities in the United States.After a recent expansion during which it opened an additional 15 outlets,it was looking to expand its IT infrastructure to accommodate growing data needs.The IT department decided against increasing the capacity of the company's servers.Instead,the team used a third-party hosting service for its data storage needs and for running its applications.The employees at the megastore were allowed access to this information through a web interface.In this scenario,WingDing is employing _____.

Accepted Answer

A)   management information systems
B)   relational database management
C)   cloud computing
D)   analytical processing
E)   decision support systemsF) A) and B)
G) B) and C)

Question 12

For a learning organization to function well,employees ought to:

Accepted Answer

A)   create short-term learning goals rather than long-term learning goals.
B)   identify their own training needs.
C)   take part in seminars and conferences at least once every week.
D)   share the information that was acquired during the learning process.
E)   distribute highly classified information.F) B) and E)
G) C) and E)

Question 13

What is a high-performance work system? Explain the different elements of a high-performance work system.What is the role of HRM in such a system?

Accepted Answer

A high-performance work system is the ri...

Question 14

Which of the following is a vital tool in making confidential HR-related information widely accessible to authorized users within an organization?

Accepted Answer

A)   A decision support system
B)   An expert system
C)   An intranet
D)   A transactional processing system
E)   A judge-advisor systemF) B) and D)
G) All of the above C

Question 15

In the context of an HRM audit,ratio of acceptance to offers made primarily serves as a business indicator for _____ activities.

Accepted Answer

A)   employee development
B)   appraisal
C)   training
D)   compensation
E)   staffingF) B) and D)
G) A) and E)

Question 16

Identify a HRM function from the following functions.

Accepted Answer

A)   Production
B)   Appraisal
C)   Export
D)   Import
E)   Copyright protectionF) A) and B)
G) A) and C)

Question 17

A firm's HR department uses a computer system that assists in the selection of candidates to be interviewed for a job opening.The computer system enables the interviewer to act as both an interviewee and interviewer in a simulation,thus providing the HR specialist with comprehensive knowledge about the overall interview and selection process.This computer system is likely to be a(n) _____.

Accepted Answer

A)   expert system
B)   employee retention system
C)   decision support system
D)   work-action system
E)   document management systemF) B) and C)
G) D) and E)

Question 18

Which of the following is true of an information system?

Accepted Answer

A)   It acts as a gateway to the reservoir of knowledge available across the Internet.
B)   It is a physical server in which all the data that belongs to a company is stored and managed.
C)   Managers must decide who has access to what type of information and its availability.
D)   Managers post their problems on an information system and receive solutions for these problems.
E)   Any information system used in an organization allows access to all of the organization's databases.F) A) and E)
G) All of the above C

Question 19

To improve the performance of employees at RowYourBoat Inc.,the company provides recognition and monetary benefits to those employees whose performance exceeds expectations.This strategy can motivate some employees to perform better.This is an example of a(n) _____ strategy.

Accepted Answer

A)   occupational intimacy
B)   brand alignment
C)   appraisal
D)   compensation
E)   job designF) A) and B)
G) All of the above

Question 20

Which of the following elements of a high-performance work system determines how the details of the organization's necessary activities will be grouped,whether into jobs or team responsibilities?

Accepted Answer

A)   Information systems
B)   Reward systems
C)   Performance
D)   Organizational structure
E)   Task designF) D) and E)
G) A) and D) E

Exam 9: Creating and Maintaining High-Performance Organizations

One way performance management systems can support organizational goals is by:

Correct Answer
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Which of the following statements is true of an organizational structure in a high-performance work system?

Correct Answer
verified

A business indicator of the overall effectiveness of HR activities includes:

Correct Answer
verified

Which of the following is a condition that contributes to high performance?

Correct Answer
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Which of the following selection methods is used by organizations to identify employees who innovate,share ideas,and take initiative?

Correct Answer
verified

Which of the following would most likely aid in the formation of a high-performance work system?

Correct Answer
verified

Correct Answer
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Which of the following refers to a display of a series of HR measures,showing human resource goals and objectives and the progress toward meeting them?

Correct Answer
verified

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

Correct Answer
verified

In the context of e-HRM,online appraisal or talent management systems provide data that can help managers spot high performers to reward or types of skills where additional training is a priority.

Correct Answer
verified

Correct Answer
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For a learning organization to function well,employees ought to:

Correct Answer
verified

What is a high-performance work system? Explain the different elements of a high-performance work system.What is the role of HRM in such a system?

Correct Answer
verified
A high-performance work system is the ri...
View Answer

Which of the following is a vital tool in making confidential HR-related information widely accessible to authorized users within an organization?

Correct Answer
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C

In the context of an HRM audit,ratio of acceptance to offers made primarily serves as a business indicator for _____ activities.

Correct Answer
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Identify a HRM function from the following functions.

Correct Answer
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Correct Answer
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Which of the following is true of an information system?

Correct Answer
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C

To improve the performance of employees at RowYourBoat Inc.,the company provides recognition and monetary benefits to those employees whose performance exceeds expectations.This strategy can motivate some employees to perform better.This is an example of a(n) _____ strategy.

Correct Answer
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Which of the following elements of a high-performance work system determines how the details of the organization's necessary activities will be grouped,whether into jobs or team responsibilities?

Correct Answer
verified
E

Exam 9: Creating and Maintaining High-Performance Organizations

One way performance management systems can support organizational goals is by:

Correct AnswerverifiedShow Answer

Which of the following statements is true of an organizational structure in a high-performance work system?

Correct AnswerverifiedShow Answer

A business indicator of the overall effectiveness of HR activities includes:

Correct AnswerverifiedShow Answer

Which of the following is a condition that contributes to high performance?

Correct AnswerverifiedShow Answer

Which of the following selection methods is used by organizations to identify employees who innovate,share ideas,and take initiative?

Correct AnswerverifiedShow Answer

Which of the following would most likely aid in the formation of a high-performance work system?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following refers to a display of a series of HR measures,showing human resource goals and objectives and the progress toward meeting them?

Correct AnswerverifiedShow Answer

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

Correct AnswerverifiedShow Answer

In the context of e-HRM,online appraisal or talent management systems provide data that can help managers spot high performers to reward or types of skills where additional training is a priority.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

For a learning organization to function well,employees ought to:

Correct AnswerverifiedShow Answer

What is a high-performance work system? Explain the different elements of a high-performance work system.What is the role of HRM in such a system?

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Which of the following is a vital tool in making confidential HR-related information widely accessible to authorized users within an organization?

Correct AnswerverifiedC

In the context of an HRM audit,ratio of acceptance to offers made primarily serves as a business indicator for _____ activities.

Correct AnswerverifiedShow Answer

Identify a HRM function from the following functions.

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Correct AnswerverifiedShow Answer

Which of the following is true of an information system?

Correct AnswerverifiedC

To improve the performance of employees at RowYourBoat Inc.,the company provides recognition and monetary benefits to those employees whose performance exceeds expectations.This strategy can motivate some employees to perform better.This is an example of a(n) _____ strategy.

Correct AnswerverifiedShow Answer

Which of the following elements of a high-performance work system determines how the details of the organization's necessary activities will be grouped,whether into jobs or team responsibilities?

Correct AnswerverifiedE

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A high-performance work system is the ri...
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C

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C

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E