Question 1

On average, an individual must hear new information three times before he or she truly understands.

Accepted Answer

A) True 
 B)False

Question 2

Bonnie has had a bad day. She is venting to her supervisor about her problems. Bonnie is using communication to ________.

Accepted Answer

A)   control behavior
B)   motivate her supervisor to take action
C)   express her emotions
D)   inform her supervisor of her personal problemsE) C) and D)
F) A) and D) C

Question 3

When Sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication?

Accepted Answer

A)   formal
B)   downward
C)   horizontal
D)   lateralE) A) and B)
F) A) and C)

Question 4

Making the complex simple is one of the elements of effective persuasion.

Accepted Answer

A) True 
 B)False

Question 5

While Victor was explaining a problem that was frustrating him, his manager smiled widely. Victor wanted to wipe the smirk off the manager's face in a none too friendly manner. What went wrong here?

Accepted Answer

A)   Victor was upset over nothing, which the manager found funny.
B)   Victor was too emotional.
C)   The manager was distracted.
D)   The manager's non-verbal communication did not match the seriousness of the situation.E) C) and D)
F) B) and D)

Question 6

Listening is an active search for meaning, whereas ________ is passive.

Accepted Answer

A)   speaking
B)   encoding
C)   decoding
D)   hearingE) A) and D)
F) A) and B)

Question 7

A current and continuing concern of electronic communication is the possibility of being hacked.

Accepted Answer

A) True 
 B)False

Question 8

Many production employees began to talk among themselves about whether they wanted to transfer to a new production facility in a neighboring town. What type of communication is this?

Accepted Answer

A)   diagonal
B)   formal
C)   lateral
D)   downwardE) All of the above
F) A) and D)

Question 9

Despite the company's open door policy, Victoria's office door remained closed for the better part of the day because she was performing ________.

Accepted Answer

A)   research
B)   Internet shopping
C)   focused work
D)   unauthorized personal workE) C) and D)
F) A) and B)

Question 10

The final link in the communication process is ________.

Accepted Answer

A)   encoding
B)   decoding
C)   channel selection
D)   feedbackE) A) and B)
F) B) and C) D

Question 11

Rick believes that it might be more effective if incoming market-based information and outgoing responses and directions were to flow through a central figure, the regional sales manager for each region. He, therefore, prefers the ________ network for communication.

Accepted Answer

A)   wheel
B)   chain
C)   all-channel
D)   informalE) All of the above
F) C) and D)

Question 12

George has prepared a memorandum explaining the objectives of the work team. Some of the production workers have come to George to ask for clarification about the memorandum. This represents the ________ aspect of the communication process.

Accepted Answer

A)   noise
B)   channeling
C)   filtering
D)   feedbackE) A) and C)
F) A) and B)

Question 13

Intonation refers to gestures, facial expressions, and other body movements that convey meaning.

Accepted Answer

A) True 
 B)False

Question 14

In the all-channel network, communication flows ________.

Accepted Answer

A)   downward from a strong leader to his subordinates in the work group
B)   in a parallel fashion until all of the members of a work group have been informed
C)   freely among all members of a formal work team
D)   through the grapevineE) A) and C)
F) C) and D)

Question 15

Which one of the following is true for the communication process?

Accepted Answer

A)   The decoding process takes place within the channel.
B)   Noise cannot affect the encoding of the message.
C)   Encoding takes place before the message reaches the medium.
D)   The sender decodes the message and then transmits it.E) All of the above
F) C) and D)

Question 16

Which one of the following is a way for managers to overcome the barriers to communication?

Accepted Answer

A)   feedback
B)   decoding
C)   encoding
D)   filteringE) B) and C)
F) A) and D)

Question 17

When a person tells his or her manager what the manager wants to hear, which one of the following barriers to effective interpersonal communication is the person using?

Accepted Answer

A)   filtering
B)   selective perception
C)   framing
D)   defensivenessE) All of the above
F) C) and D)

Question 18

Communication that takes place among employees on the same organizational level is called lateral communication.

Accepted Answer

A) True 
 B)False  True

Question 19

The informal organizational communication network is known as the chain.

Accepted Answer

A) True 
 B)False

Question 20

Suggestion boxes are a good idea, but if they are used, ________.

Accepted Answer

A)   managers should explain why suggestions are feasible or not
B)   each suggestion should be logged into a database available to all employees
C)   employees should be adequately rewarded for every idea they submit that is implemented
D)   no anonymous suggestions should be acceptedE) C) and D)
F) B) and D)

Exam 14: Managing Communication

On average, an individual must hear new information three times before he or she truly understands.

Correct AnswerverifiedShow Answer

Bonnie has had a bad day. She is venting to her supervisor about her problems. Bonnie is using communication to ________.

Correct AnswerverifiedC

When Sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication?

Correct AnswerverifiedShow Answer

Making the complex simple is one of the elements of effective persuasion.

Correct AnswerverifiedShow Answer

While Victor was explaining a problem that was frustrating him, his manager smiled widely. Victor wanted to wipe the smirk off the manager's face in a none too friendly manner. What went wrong here?

Correct AnswerverifiedShow Answer

Listening is an active search for meaning, whereas ________ is passive.

Correct AnswerverifiedShow Answer

A current and continuing concern of electronic communication is the possibility of being hacked.

Correct AnswerverifiedShow Answer

Many production employees began to talk among themselves about whether they wanted to transfer to a new production facility in a neighboring town. What type of communication is this?

Correct AnswerverifiedShow Answer

Despite the company's open door policy, Victoria's office door remained closed for the better part of the day because she was performing ________.

Correct AnswerverifiedShow Answer

The final link in the communication process is ________.

Correct AnswerverifiedD

Rick believes that it might be more effective if incoming market-based information and outgoing responses and directions were to flow through a central figure, the regional sales manager for each region. He, therefore, prefers the ________ network for communication.

Correct AnswerverifiedShow Answer

George has prepared a memorandum explaining the objectives of the work team. Some of the production workers have come to George to ask for clarification about the memorandum. This represents the ________ aspect of the communication process.

Correct AnswerverifiedShow Answer

Intonation refers to gestures, facial expressions, and other body movements that convey meaning.

Correct AnswerverifiedShow Answer

In the all-channel network, communication flows ________.

Correct AnswerverifiedShow Answer

Which one of the following is true for the communication process?

Correct AnswerverifiedShow Answer

Which one of the following is a way for managers to overcome the barriers to communication?

Correct AnswerverifiedShow Answer

When a person tells his or her manager what the manager wants to hear, which one of the following barriers to effective interpersonal communication is the person using?

Correct AnswerverifiedShow Answer

Communication that takes place among employees on the same organizational level is called lateral communication.

Correct AnswerverifiedTrue

The informal organizational communication network is known as the chain.

Correct AnswerverifiedShow Answer

Suggestion boxes are a good idea, but if they are used, ________.

Correct AnswerverifiedShow Answer

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C

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D

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True

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